Exchange & Return Policy
Returns & Exchanges
Please note that we do not offer returns or refunds due to hygiene and sanitation reasons. All sales are final, so we encourage you to review all product photos carefully before placing your order. We showcase 9–10 detailed self-taken photos for every product on our website and Instagram, so you can shop with confidence!
30-Day Warranty
We stand behind the quality of our products! All items come with a 30-day warranty from the date of delivery. If your item breaks or discolors within this period, we'll replace it for you. Unfortunately, we're unable to assist with issues reported after 30 days.
Defective or Damaged Items
Received something that's broken, defective, or tarnished? No worries — if you reach out within 15 days of receiving your order, we'll arrange a replacement right away.
If an item is missing from your order, we'll ship it out to you as soon as possible.
How to Request a Replacement
Simply send us an email at info.shineblings@gmail.com with:
- Your order number as the subject line
- A brief description of the issue
- Photos clearly showing the problem
What's Covered
✔ Manufacturing defects ✔ Shipping damage ✔ Tarnishing or discoloration within 30 days ✔ Missing items
What's Not Covered
✖ Damage caused by misuse or abuse ✖ Normal wear and tear ✖ Issues reported after 30 days
Please Note: Replacements will be made with the exact same item ordered. If that item is out of stock, we'll offer a similar alternative design.
For any questions, feel free to reach out to us at info.shineblings@gmail.com — we're happy to help! 💛